REFUND POLICY

 

Last Updated: 30.07.2024

 

At IbraTech, we understand that investing in SEO services is a significant decision, and we want you to feel confident in choosing us. Your satisfaction is incredibly important to us, and we are dedicated to providing you with the best possible experience. Here’s how we handle refunds and address any concerns you may have.

 

1. Our Commitment to YouWe believe in the quality of our services and strive to deliver exceptional results. However, we understand that sometimes things don’t go as planned. If you’re not satisfied with our services, we’re here to make things right.

 

2. When Are Refunds Available?

 

We offer refunds under specific circumstances:

  • Dissatisfaction with Service: If our SEO services do not meet your expectations, please let us know within 30 days of the service completion. We want to understand your concerns and work towards a solution.

  • Agreement Compliance: Refunds are considered if the services provided were in line with the terms and scope agreed upon in our service contract.

  • Case-by-Case Basis: Since our services are intangible and involve significant time and effort, we evaluate refund requests individually and cannot guarantee a refund in every case.

3. Services That Are Non-Refundable

Some services are non-refundable, and we want to be transparent about these:

  • Consultation Fees: Initial consultation or assessment fees are non-refundable.

  • Third-Party Costs: Any expenses incurred for third-party services or tools used during the SEO process are non-refundable.

  • Completed Work: Payments made for milestones or stages of the project that have already been completed are non-refundable.

4. How to Request a RefundIf you believe you qualify for a refund, follow these steps to initiate the process:

  • Reach Out: Contact our customer service team at [your contact email] within 30 days of service completion. Provide your name, contact details, and a thorough explanation of your concerns.

  • Review: Our team will review your request and assess it based on our refund policy and the specifics of your situation.

  • Resolution: We will discuss potential solutions with you, which may include additional services to address your concerns or a partial/full refund if deemed appropriate.

  • Decision: Once we’ve made a decision, we will inform you of the outcome and any applicable refund amount.

5. Processing Your RefundIf your refund is approved, please allow up to 14 business days for it to be processed. Refunds will be issued via the same payment method used for the original purchase unless we agree otherwise.

6. Policy Updates : We may update this refund policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

 

7. Get in TouchIf you have any questions or concerns about our refund policy, please don’t hesitate to contact us. We’re here to help and ensure your experience with IbraTech is a positive one.

 

IbraTech Email: clickworkker@gmail.com

Thank you for trusting IbraTech with your SEO needs. We value your business and are committed to delivering quality services that meet your expectations.